Career Detail – BigBurger

Customer Care Specialist

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Location

Irvine, CA, United States

Job Type

Full Time

Posting Date

11 August 2034

Essential Job Functions

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Skill and Knowledge Requirements

Support the operations team in maintaining the restaurant facilities including all fixtures, furniture, and equipment.
Utilize the service automation ServiceChannel work order platform to manage all repairs and maintenance (work orders, proposals, and invoices). Expected to be 60% or more of each workday.
Utilize written electronic communications (MS Outlook email and ServiceChannel notes) to correspond with internal stakeholders and external service providers. Expected to be in “real-time” throughout the workday.
Project manage remodels and assists construction on new store handovers.
Develop strategies to execute the department’s objectives in a cost-effective, efficient, and timely manner.
Identify, negotiate, and manage regional and national service providers to ensure high performance in SLA compliance.

Benefits

Up to 4 weeks of vacation per year plus additional sick days
Up to 10 Paid Holidays + 1 Floating holidays
Company provided Recharge Days to unplug and reenergize
Flexible Hybrid Work Environment
Competitive bonus program for eligible roles
Recognition based culture

Customer Care Specialist

Location

Job Type

Posting Date

Essential Job Functions

Skill and Knowledge Requirements

Benefits

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