Customer Care Specialist

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Irvine, CA, United States

Job Type

Full Time

Posting Date

11 August 2034

Essential Job Functions

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Skill and Knowledge Requirements
  • Support the operations team in maintaining the restaurant facilities including all fixtures, furniture, and equipment.
  • Utilize the service automation ServiceChannel work order platform to manage all repairs and maintenance (work orders, proposals, and invoices). Expected to be 60% or more of each workday.
  • Utilize written electronic communications (MS Outlook email and ServiceChannel notes) to correspond with internal stakeholders and external service providers. Expected to be in “real-time” throughout the workday.
  • Project manage remodels and assists construction on new store handovers.
  • Develop strategies to execute the department’s objectives in a cost-effective, efficient, and timely manner.
  • Identify, negotiate, and manage regional and national service providers to ensure high performance in SLA compliance.
  • Up to 4 weeks of vacation per year plus additional sick days
  • Up to 10 Paid Holidays + 1 Floating holidays
  • Company provided Recharge Days to unplug and reenergize
  • Flexible Hybrid Work Environment
  • Competitive bonus program for eligible roles
  • Recognition based culture

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